Return and Refund Policy

Return and Refund Policy – Novelloo

Thank you for shopping with Novelloo. We value your satisfaction and want you to be confident in your purchase. Please read our return and refund guidelines below.

Returns

We accept returns for both defective and non-defective products.
If you are not completely satisfied with your purchase, you may return it within 30 days of receiving your order.

Product Condition

To be eligible for a return, items must be:

New, unused, and in their original packaging

Free of any signs of wear, damage, or alteration

Please include the original receipt or proof of purchase when returning your item.

Exchanges

We also accept exchanges.
If you wish to exchange an item for a different size, color, or replacement, please contact our customer service before sending it back.

How to Return

All returns must be sent by mail.
Please contact our support team at info@novelloo.com for return instructions and the return address.

Customers are responsible for the return shipping label and postage costs. We recommend using a trackable shipping service, as Novelloo is not responsible for items lost in transit.

Restocking Fees

There are no restocking fees for returns.

Refunds

Once your return is received and inspected, we will process your refund within 3 business days.
Refunds will be issued to your original payment method. Please note that your bank or payment provider may take additional time to post the refund to your account.

Contact Us

If you have any questions about our Return and Refund Policy, please reach out to us at:
📧 info@novelloo.com