FAQ
Frequently Asked Questions (FAQ) – Novelloo
1. Where do you ship from?
We ship our products from trusted fulfillment centers located in multiple regions to ensure fast and reliable delivery worldwide.
2. Do you offer free shipping?
Yes! We offer free shipping worldwide on all orders — no minimum purchase required.
3. How long does shipping take?
U.S. Orders: Typically arrive within 7–10 business days after processing.
International Orders: Usually arrive within 7–10 business days, depending on local postal services.
Please note that processing time (1–3 business days) is not included in the delivery timeframe.
4. How can I track my order?
Once your order has been shipped, you will receive a tracking number by email.
Please allow up to 2 business days for the tracking number to become active.
If you didn’t receive your tracking details, contact us at info@novelloo.com.
5. What payment methods do you accept?
We accept the following payment methods:
Visa, Mastercard, American Express (AMEX), Discover, Apple Pay, Google Pay, Shop Pay, and PayPal.
All transactions are securely processed in United States Dollars (USD $).
6. What is your return policy?
We accept returns for both defective and non-defective items within 30 days of delivery.
All products must be in new condition and returned in their original packaging.
Customers are responsible for return shipping costs.
Please contact us at info@novelloo.com to start a return.
7. Can I exchange an item?
Yes, we accept exchanges for eligible products.
If you wish to exchange an item, please email info@novelloo.com with your order number and details.
8. How long does it take to receive a refund?
Once your return is received and approved, refunds are processed within 3 business days to your original payment method.
9. What if my item is damaged or lost in transit?
If your order arrives damaged or is lost during shipping, we’ll send you a replacement free of charge.
Simply contact our support team at info@novelloo.com with your order details and, if applicable, a photo of the damaged item.
10. How can I contact customer support?
For any questions, concerns, or assistance with your order, you can reach us by email at:
📧 info@novelloo.com